Terms and Conditions
1. Please note that it is the passenger’s responsibility to ensure that the outstanding balance payment is paid within the due date, wherein failure to do so would result in the cancellation of your booking and forfeiting of the upfront deposit monies paid to us. Please ensure to update us about any payments that you make.
2. Cancellations / Refunds are subject to the guidelines / restrictions imposed by the airline/ Hotels, company less our administration charge. Please note that refunds are normally processed within 3-6 months after the request. Refunds will not be paid out until the same has been received from the relevant airline / Hotel/ supplier.
3. All changes / amendments are subject to fare restrictions / availability of seats at the time of making an amendment.
4. All ticket(s) booked through us are non-changeable and non-refundable.
5. All upfront deposits are non-refundable.
6. All quotes are subject to availability and are not guaranteed, until the ticket(s) have been issued, irrespective of the fact that the full payment has been made, as airline fares and seat availability changes on an ongoing basis. Please note that ticket(s) are generally issued within 48-72 hours, on receipt of a full payment, however wherein the travel date is on the following day, the ticket(s) are issued and sent across within 12-24 hrs. If you do not receive your tickets within these time periods, please contact us straightaway.
7. As airline carriers prefer e-ticket as the most preferred mode of travel, hence no paper ticket(s) will be issued.
8. Passenger(s) are requested to re-confirm their booking(s) with either the travel agency / airline company 72 hrs. prior to the flight departure time to obtain information about last minute changes, irrespective of the guidelines of the airline company.
9. Passenger(s) are advised to check-in at least 3 hours prior to the flight departure time (for International Flights) and 2 hours prior to the flight departure time (for Domestic Flights).
10. Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required) and any additional travel document(s).
11. We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.
12. Travelers must ensure that their passport is valid for at least 6 months, from their return date of travel.
13. Umrah visa process may take up to 2 weeks and we hold no responsibility if there is any delay or refused by Saudi authorities due to any reason & visa price can be changed without any prior notice.
14. Umrah package once booked and confirmed after receiving the payment is non-changeable and non-refundable.
15. While all our efforts will be made to meet passenger requirements, sometimes an alternate hotel with similar type of rooms may have to be offered any rate difference to be charged accordingly.
16. 2 Childs below 6 years can be accommodated free with Parents room but you have to pay for the breakfast directly to hotel.
17. We will try its utmost to meet the departure / arrival dates of transportation and accommodation requirements by the customer, but reserves the right to make minor adjustments due to availability constraints.
18. Rooms, Rates and airfares are subject to availability and the same may change at time of booking.
19. We holds no responsibility if any supplier change your hotel after confirmation due to any reason.
20. We accept no liability If there is any new law or tax implemented by the Saudi authorities, passengers must need to comply with that.
21. If you not like the accommodation, pre-reserved by your travel consultant, please realize that those matters or problems in the hotel rooms are to be dealt by the management of the hotel and sometimes the agent has no access to resolve some room issues like cleanliness or maintenance etc.
22. if any change occur in Hajj and Umrah booking procedure from Saudi Hajj and Umrah ministry we will not be responsible for the any loss occur in this case.
23. we are charging 100 pounds Tourist visa cost if there will be any change in visa policy so extra payment will be charges if imposed from Saudi ministry side.
24. If any airline cancel operations or restricted by Saudi Govt. for Umrah or any other restrictions come up, so we have to go accordingly. Your payment of flight will be refunded to you after charges imposed by airlines.
25. All hotel are non-refundable non-changeable after its free cancellation date.
26. Hotels rooms specification is not guaranteed like single or double beds, rooms in row, all depends on availability at that time.
Passenger(s) travelling to The United States of America would need to apply for an ESTA Visa by visiting the U.S.
Government website at : .
1. All business to business transactions carried out on a credit card would attract a surcharge of 2% for over and above the amount (which in case of a refund would be non-refundable), however transactions carried out on a debit card, would be free from any surcharge. It may also be noted that documents such as copies of passport(s) / card(s) through which the payment was made could be requested, against unsuccessful / unauthorized payments, in order to verify the genuinity of the cardholder.
2. By responding to this e-mail correspondence, you confirm to have accepted & understood, all the terms and conditions that govern your booking with us.
Note : Any changes to these terms and conditions should only be accepted in writing from a member of our management team.